Victory Van Terms of Service

Effective Date: April 22, 2025

Victory Van Corporation (“Victory Van,” “we,” “us,” or “our”) provides moving, storage, and relocation services through our website and other communication channels. By accessing our website, requesting a quote, booking a service, or communicating with us by phone, email, or SMS, you agree to be bound by these Terms of Service (“Terms”). Please read the following terms carefully before using our services.

1. Use of Services

Victory Van provides local and long-distance moving, packing, and storage services to individuals and businesses in authorized service areas. Use of our services must comply with all applicable laws and these Terms. We reserve the right to refuse service for any reason, including safety concerns or policy violations.

2. Quotes, Estimates & Payments

• Quotes provided through our website or representatives are non-binding until confirmed in writing.
• Estimates are based on the information you provide and may be adjusted if actual conditions differ on the day of service.
• Deposits may be required for some services. Final payment is due upon completion unless other arrangements have been made in writing.

3. Communication Consent

By providing your phone number or email address through our website, forms, or communication channels, you consent to receive communications from Victory Van, which may include:

• Service confirmations and updates
• Appointment scheduling
• Promotional messages
• Feedback and satisfaction surveys

Message frequency may vary. Message and data rates may apply. To stop receiving SMS messages, reply STOP to any message. Your consent is not a condition of any purchase.

4. Customer Responsibilities

• Provide accurate and complete service details
• Ensure items are packed and accessible for transport
• Inform us in advance of any fragile, hazardous, or restricted items
• Be present or appoint a responsible party on the day of service

5. Cancellations & Rescheduling

If you need to cancel or reschedule your service, please contact us at least 48 hours in advance. Cancellations made less than 48 hours before your scheduled move may be subject to a cancellation fee or forfeiture of deposit.

6. Service Limitations

Victory Van reserves the right to:

• Decline service requests due to location, availability, or safety concerns
• Limit liability for lost or damaged items based on service type and coverage level

Victory Van is not responsible for:

• Delays caused by weather, traffic, or other unforeseen conditions
• Items not packed properly by the customer
• Illegal, perishable, or prohibited items

7. Claims & Liability

Victory Van’s liability is limited by applicable federal and state laws. If you experience damage or loss:

• Claims must be submitted in writing within 10 business days of service completion
• We strongly recommend purchasing additional protection for high-value items

8. Privacy Policy

For information on how we collect, use, and protect your personal information, please review our full Privacy Policy. By using our services, you consent to the data practices outlined there.

9. Changes to Terms

We may revise these Terms from time to time. The updated Terms will be posted to this page with a revised effective date. Your continued use of our website or services after any updates constitutes your acceptance of the revised Terms.

10. Contact Us

If you have any questions about these Terms of Service, please contact us:

Victory Van Corporation
44200 Lavin Lane
Sterling, VA 20166
Phone: (800) 572-3131
Email: marketing@victoryvan.com